Clean and spacious accommodations made for a pleasant stay. The staff were incredibly welcoming, and the airport shuttle ran 24/7, making early departures seamless. Dining options are solid, with perks like a 15% discount for guests. A small dog-friendly atmosphere also provided comfort. Would definitely return for the convenience and hospitality!

Unexpected comfort amid the chaos

Woke up feeling refreshed on a cozy king bed, just steps from the hustle of the city. The front desk staff welcomed us with genuine smiles.

Great spot near the airport!

Super spacious room with a comfy bed and big TV. The microwave and fridge were awesome perks! Loved the little gym and the pool area, really relaxing. We grabbed dinner at the restaurant. food was decent and 15% off was nice! Only thing is, finding the way in from the south was a bit tricky. Overall, solid stay!

I had a pleasant stay! The restaurant was surprisingly good with fresh food, and the large, clean room was a big plus. I appreciated the comfy beds, though the pillows were huge and not my favorite.

definitely coming here again

the standard two queen room had air conditioning, cable channels, and a microwave. the staff was super friendly. location is perfect, just a quick drive from the airport. we also enjoyed the on-site restaurant, which served tasty meals. the fitness center had good equipment for a nice workout after a long day.

We had a wonderful stay at Surestay Plus Hotel By Best Western Reno Airport! The location was perfect for our trip, being just a short distance from the airport. The staff was incredibly friendly and efficient, making our check-in process seamless. Our room was spacious with cozy bedding that ensured a good night's rest. The little amenities, like the microwave and mini-fridge, were very helpful for our family needs. The on-site restaurant offered a great meal after a long day, and we loved the convenience of the nearby gas station and shopping options.

Breakfast options were limited.

Comfortable beds for a restful night.

Our stay was marred by a malfunctioning air conditioning system that couldn't be overridden, making it difficult to get comfortable enough to sleep. Moreover, the bathroom door was a total hassle, barely functioning and in dire need of repair. We faced additional issues with service, including the restaurant not being open for lunch, which was very inconvenient!

Had an awesome time with friends! We explored nearby hiking trails and checked out a local event that was packed with fun. The shuttle was super quick, and the staff were friendly. Room was nice and very convenient for our activities. Don't miss the breakfast coupons they offer!

I had a good experience with the free shuttle service. The ride was quick, and the driver was friendly. After arriving, I appreciated the clean room and that I could easily relax with the available amenities. The location was convenient for exploring.

I faced some delays with the shuttle, which made arrival stressful. The corridors were quite long, which felt a bit tiring after traveling.

The hotel is conveniently located near the airport, and the staff is quite friendly, making the experience pleasant. However, the rooms are beginning to show their age, and the breakfast is not complimentary as expected, which was disappointing.

I stayed one night in a Standard King room. The room was clean and warm, with a fabulous bed. However, I had to wait a long time for a cab due to the shuttle being out of service. The pet area needed maintenance, but it was close to my room.

best western offers a free airport shuttle, which is super convenient. the inexpensive restaurant on-site served delicious food. plus, the location is fantastic, just two blocks from airport shuttles to the larger casinos. i also enjoyed the hot tub for a relaxing soak after a busy day.

would recommend

welcoming stay but breakfast options needed improvement

The room was spacious and quiet, creating a very comfortable environment. The staff's welcoming demeanor added to the overall positive experience, making us feel right at home.

Although we didn't get to enjoy breakfast, the fact that it wasn't available during our stay was somewhat disappointing.

the shower took a bit to figure out,, but the king bed was comfy and the room had a mini-fridge. loved having a quick walk to the airport! friendly staff made the check-in smooth.

I had a pleasant stay overall. The room was large and clean, which made it comfortable right away. The location is perfect, just across the street from the airport, making my early morning flight stress-free with the 24-hour shuttle service. The staff were friendly and helpful, particularly the shuttle driver who was very pleasant. However, the hotel itself felt quite outdated. I had issues with the shower, which required assistance from the front desk. The keys for my room stopped working, which was inconvenient. Updates are definitely needed for the beds and bathrooms to improve comfort. Despite a few hiccups, I appreciated the convenience of the location and the cleanliness of the room.